Shipping policy

Footnote Friend Shipping Policy

Last updated: [07.12.2025]

Thank you for supporting Footnote Friend — every order means the world to us. Below you’ll find all the details on how we pack, ship, and deliver your bookish treasures.

📍 Where We Ship From

All orders ship from New Zealand.

We offer domestic shipping within NZ and international shipping to Australia and selected global locations.

📦 Processing Times

Every order is packed with care.
Processing time is generally:

  • 2–5 business days for standard orders

  • 7–21 business days for custom annotated books (depending on workload and complexity)

Processing times may be longer during new product launches, seasonal sales, or high-volume periods — but we’ll always communicate clearly if delays occur.

🚚 Shipping Methods & Timeframes

New Zealand

  • Tracked shipping: Usually 2–5 business days after dispatch

  • Rural addresses may take slightly longer

Australia

  • Tracked shipping: Typically 5–15 business days after dispatch

Rest of the World

  • Delivery times vary widely, usually 2–6 weeks depending on destination, customs, and postal networks

All international orders include a tracking number where available.

🌏 Duties, Customs & Import Fees

International customers are responsible for any customs charges, VAT, duties, or import fees that may apply in their country.
These costs are not included in product or shipping prices.

📬 Address Accuracy

Please double-check your shipping address before checkout.
If a parcel is returned to us due to an incorrect or incomplete address, additional postage fees will apply to resend it.

We are not responsible for delays or lost parcels caused by incorrect customer information.

📮 Lost, Delayed, or Stuck Parcels

Once your order has been handed to the courier or postal service, it is out of our control. While we cannot guarantee delivery dates, we will always help where we can.

If your parcel is delayed, please allow:

  • 15 business days (NZ)

  • 25 business days (Australia)

  • 8 weeks (Rest of World)

before lodging an investigation.

If your parcel is confirmed as lost by the carrier, we will work with you to find a fair resolution.

✨ Shipping for Returns

Return shipping costs are the customer’s responsibility unless the return is due to our error (incorrect item, faulty item, etc.).
Full details can be found in our Refund Policy.

🎁 Packaging

We pack orders in protective packaging designed to keep your items safe while still being eco-friendly wherever possible.

Annotated books, premium bookmarks, and fragile items receive extra padding.

📧 Need Help?

If you have questions about your shipment or need support, contact us at:
📨 footnotefriend@gmail.com

We’re always happy to help ensure your Footnote Friend order arrives safe, sound, and ready to be adored.