Shipping policy
Shipping & Delivery Policy
Last Updated: June 2026
Thank you for shopping with Footnote Friend.
Every order is carefully packed with the same attention and care that goes into creating our products. Below you'll find information about processing times, shipping methods and what to expect when placing an order.
Processing Times
Processing times vary depending on the product you've ordered.
Ready-made products (including bookmarks, magnetic bookmarks, stickers, sticker bundles, reading kits and enamel pins) are generally dispatched within 1–3 business days.
Annotated Books are individually hand-annotated for each customer and require additional preparation time. Please allow approximately 1–2 weeks for your book to be carefully annotated and prepared before dispatch.
If there are any unexpected delays beyond these timeframes, we'll contact you as soon as possible.
Please note that processing times refer to the time it takes us to prepare your order before it is shipped and do not include delivery time.
Shipping Methods
We use different shipping methods depending on the type of product purchased.
Premium Mail
The following products are shipped using tracked courier services:
Annotated Books
Reading Kits
Premium Sticker Bundles
Enamel Pins
Tracking details will be provided once your order has been dispatched where available.
Reading Accessories
The following products are shipped via standard postal services to help keep shipping affordable:
Standard Bookmarks
Magnetic Bookmarks
Individual Stickers
Starter Sticker Bundles
These items are carefully packaged in protective flat mail packaging and are generally sent without tracking.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the products in your order.
Estimated Delivery Times
Delivery times begin once your order has been dispatched.
Estimated delivery times are:
New Zealand
Approximately 2–5 business days
Australia
Approximately 5–10 business days
International
Approximately 7–21 business days
Please note that these are estimated delivery times only and cannot be guaranteed. Delays caused by customs processing, postal services or unforeseen circumstances are outside of our control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes or local handling fees imposed by your country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Footnote Friend has no control over these charges and cannot predict what they may be.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before completing your order.
If an incorrect address has been provided, please contact us as soon as possible.
If your order has not yet been dispatched, we will do our best to update the address.
Once an order has been shipped, we cannot guarantee that changes can be made.
Lost or Delayed Orders
If you believe your order has been lost or significantly delayed, please contact us and we'll be happy to help.
For tracked shipments, we will work with the shipping provider to determine the status of your parcel.
For standard postal items, delivery times may occasionally take longer than estimated. We kindly ask that you allow additional time before contacting us, particularly during busy periods or public holidays.
Returned to Sender
Orders returned due to:
An incorrect shipping address.
Failure to collect the parcel.
Refusal to accept delivery.
may be re-shipped at the customer's expense.
If you choose not to have the order re-shipped, any eligible refund will exclude the original shipping costs and any fees incurred returning the parcel.
Multiple Product Orders
If your order contains products that require different shipping methods, your order may be combined and shipped using the most appropriate service.
Questions
If you have any questions about shipping or your order, please contact us at:
Email: footnotefriend@gmail.com
We'll always do our best to help and ensure your order reaches you safely.